Privacy Policy

At Neyvo, we understand that privacy is important to our users. This Privacy Policy explains how information may be collected, used, stored, disclosed, and protected when you use the Neyvo mobile application, website, and associated products and services (collectively, the "Services").

This document also explains the choices and rights that may be available to you regarding your personal information.

By installing, accessing, registering for, or using Neyvo, you acknowledge that you have reviewed this Privacy Policy. If you do not agree with the practices described here, please discontinue use of the Services.

We may revise this Privacy Policy from time to time to reflect changes in our Services, technology, business operations, or applicable laws. The latest version will be made available through the Services or other appropriate means.

1. Information We May Receive

The information we handle depends on the features you use, the choices you make, and the permissions you grant.

1.1 Account and Profile Information

When you register or maintain a Neyvo account, we may receive information such as:

• Account name or nickname
• Profile photo
• Email address
• Telephone number, where applicable
• Date of birth or age information
• Gender information when voluntarily supplied
• Login and authentication information
• Profile description and other information you choose to display

Some information may be optional, while other information may be necessary to create an account or provide particular functions.

1.2 Information You Create or Share

Neyvo provides communication and community functions that allow users to interact with one another.

Depending on how you use the Services, we may process User Content and related information, including:

• Voice-room participation and audio interactions
• Text messages
• Images and photographs
• Videos
• Comments
• Profile materials
• Content submitted during activities or events
• Other materials you voluntarily upload, publish, or transmit

The content you choose to make available through Neyvo may be visible to other users depending on the relevant feature and your settings.

1.3 Purchase and Transaction Records

If you purchase virtual currency, gifts, memberships, premium functions, or other digital products, we may receive information relating to the transaction, such as:

• Product purchased
• Purchase amount and currency
• Transaction or order identifier
• Purchase date and time
• Payment status
• Subscription or entitlement information
• Refund or transaction-related information

Payments may be processed by Apple, Google, or other authorized payment providers. We generally do not receive or store the complete payment card number or other sensitive payment credentials handled directly by those providers.

2. Technical and Usage Information

When Neyvo is accessed from a device, certain information may be generated or collected automatically.

Depending on the device and configuration, this may include:

• Device type and model
• Operating system and version
• App version
• Device language and regional settings
• IP address
• Network and connection information
• Device identifiers
• Advertising identifiers where permitted and applicable
• Application installation information

We may also collect information about how you interact with Neyvo, including:

• Login and access events
• Features used
• Pages or screens viewed
• Session information
• Interaction activity
• Error reports
• Crash logs
• Diagnostic information
• Performance measurements

This information helps us understand technical problems, maintain platform stability, detect abuse, and improve the Services.

3. Approximate Location Information

Certain technical information, such as your IP address or network information, may allow us to determine an approximate geographic area.

Where permitted, approximate location information may be used to:

• Adapt features to regional requirements.
• Provide localized content or services.
• Improve recommendations and discovery.
• Analyze general usage patterns across different markets.
• Support security and fraud-prevention measures.

Neyvo does not require precise GPS location information for ordinary use of the Services. If a feature requires access to precise device location, we will request the applicable device permission where required.

4. Information from Other Platforms and Partners

You may use third-party authentication or other integrated services when accessing Neyvo.

For example, depending on the options available in your version of the Services, these may include:

• Google Sign-In
• Apple Sign-In
• Other supported authentication providers

If you choose to use an external service, that provider may send us certain account information after you authorize the connection. The information received depends on the provider, your settings, and the permissions granted.

We may also rely on third-party companies that help us operate Neyvo, including providers of:

• Cloud infrastructure and hosting
• Data storage
• Analytics
• Advertising services
• Security and fraud prevention
• Customer support
• Payment and transaction processing
• Technical and communications services

These providers may process information on our behalf as necessary to provide their contracted services.

5. Purposes for Processing Information

We may use information collected through Neyvo for purposes including:

Providing the Services

• Creating and maintaining accounts.
• Operating voice rooms and communication features.
• Delivering social and community functions.
• Providing digital products and other requested features.

Improving Neyvo

• Understanding how users interact with the Platform.
• Identifying technical problems.
• Testing and developing new functions.
• Improving performance, stability, and usability.

Safety and Security

• Detecting suspicious activity.
• Preventing fraud, abuse, spam, and unauthorized access.
• Enforcing our Terms of Service and community standards.
• Investigating reports and security incidents.
• Protecting users and the Platform.

Transactions

• Completing purchases.
• Maintaining transaction records.
• Providing purchased digital products.
• Processing refunds or resolving payment-related issues.

Communications

• Responding to support requests.
• Sending service-related notices.
• Providing important account, security, or policy updates.

Legal and Regulatory Requirements

• Complying with applicable laws and lawful requests.
• Establishing, exercising, or defending legal rights.
• Cooperating with competent authorities where legally required.

We seek to process information for appropriate purposes related to providing, securing, maintaining, and improving Neyvo.

6. When Information May Be Disclosed

We do not sell personal information as a business practice.

Information may nevertheless be disclosed in specific circumstances necessary to operate the Services or comply with legal obligations.

Service Providers

We may provide relevant information to companies that perform services for us, such as hosting, analytics, payment processing, customer support, advertising, security, and technical operations.

These providers are expected to process information only as necessary for their assigned services and under appropriate contractual or legal safeguards.

Legal and Safety Matters

We may disclose information when reasonably necessary to:

• Comply with applicable laws or regulations.
• Respond to valid legal processes or government requests.
• Investigate suspected fraud or unlawful activity.
• Protect the rights, property, or safety of Neyvo, our users, or others.
• Detect and address security threats.
• Enforce our Terms and other Platform rules.

Business Changes

If Neyvo or substantially all of its assets become involved in a merger, acquisition, financing, restructuring, sale, or similar corporate transaction, relevant information may be transferred as part of that transaction, subject to applicable legal requirements.

7. Advertising and Analytics

Neyvo may use analytics technologies and, where applicable, advertising-related services to understand Platform usage, measure performance, or support advertising functions.

Depending on the technologies used in a particular version of the Services, these providers may process information such as device information, advertising identifiers, app interactions, and technical data.

Where required by applicable law, we will provide appropriate choices or permissions regarding advertising-related data processing.

Third-party providers may process information under their own privacy policies and terms.

8. Data Security

We use reasonable technical, organizational, and administrative measures intended to protect information against unauthorized access, alteration, disclosure, misuse, or destruction.

Depending on the circumstances, safeguards may include:

• Encryption during data transmission.
• Access controls.
• Authentication mechanisms.
• System monitoring.
• Security testing and maintenance.
• Internal procedures for handling personal information.

Despite these measures, no internet-based service or electronic storage system can be guaranteed to be completely secure.

You should use appropriate precautions to protect your account credentials and should notify us if you suspect unauthorized activity involving your account.

9. Your Privacy Rights and Choices

Depending on where you live and the laws applicable to you, you may have certain rights concerning your personal information.

These may include the ability to:

• Ask what personal information we hold about you.
• Request access to relevant information.
• Correct inaccurate or outdated information.
• Request deletion of certain information.
• Ask us to limit particular forms of processing.
• Object to certain processing activities.
• Request a portable copy of certain information where legally applicable.
• Withdraw consent where processing is based on consent.

The availability and scope of these rights may vary according to local law.

To make a privacy-related request, please contact us using the information provided at the end of this Policy. We may need to verify your identity before completing certain requests.

10. Retention of Information

We retain information for different periods depending on why it was collected.

Information may be retained for as long as reasonably necessary to:

• Maintain your account and provide requested Services.
• Complete and document transactions.
• Maintain security and prevent abuse.
• Investigate complaints or disputes.
• Comply with legal, tax, accounting, or regulatory obligations.
• Establish or defend legal claims.
• Maintain appropriate business records.

When information is no longer required, we may delete it, anonymize it, or retain it only where continued retention is legally or operationally necessary.

11. Children's Privacy

Neyvo is designed for users who satisfy the minimum age requirement applicable to the Services in their location.

We do not knowingly seek to collect personal information from children who are not permitted to use Neyvo under applicable laws or Platform requirements.

If we become aware that an account belongs to an individual who is not eligible to use the Services, we may take appropriate measures, which may include deleting relevant information and restricting or terminating the account.

If you believe that a child has provided personal information to Neyvo in violation of the applicable requirements, please contact us.

12. International Data Processing

Depending on where you access Neyvo and where our service providers operate, information may be processed or stored in countries or regions different from your place of residence.

Where applicable, we take reasonable steps to address cross-border data transfers in accordance with relevant legal requirements.

By using the Services, you acknowledge that your information may be processed in jurisdictions where Neyvo or its service providers maintain infrastructure or conduct business, subject to applicable privacy protections.

13. Third-Party Services and Links

Neyvo may contain integrations, advertisements, links, or features provided by third parties.

If you interact with a third-party service, your information may be handled according to that third party's own privacy policy and terms.

We are not responsible for the privacy practices of independent third parties, and we recommend reviewing their policies before providing information to them.

14. Changes to This Privacy Policy

We may modify this Privacy Policy when necessary to reflect:

• Changes to Neyvo or its features.
• New technologies or service providers.
• Changes in applicable laws.
• Security and privacy improvements.
• Changes to our business operations.

If material changes are made, we may provide notice through the application, website, or another reasonable communication method.

The revised Policy will indicate its effective date. Your continued use of Neyvo after the updated Policy becomes effective may constitute acknowledgment of the revised practices to the extent permitted by applicable law.

15. Contact Information

If you have questions, privacy concerns, or requests regarding this Privacy Policy, please contact us:

Application: Neyvo
Email: [email protected]

We will review privacy-related inquiries and handle them in accordance with applicable laws and our internal procedures.